we improved our new 10/11 line in pretty much every way, so we figured it would only be fitting to offer an amazing new warranty on all our products. here’s the scoop:
everything we sell comes with a 90 day guarantee against any manufacturing defects. this covers anything that has obviously failed from something done wrong in the factory like improper stitching, missing magnets, faulty seams, etc. this doesn’t cover abuse like walking on your pant legs, punctures from poles or rails, slices from edges, etc. you get the idea.
basically, if you take good care of your stuff and it falls apart within 90 days we’ll fix or replace it for free. ship it to us, we’ll pay to fix/replace it and we’ll pay to ship it back to you. most repairs take 1-2 weeks to complete and are locally and professionally completed. they do an amazing job, really.
got something that isn’t a manufacturing defect? ripped your pants on a tree? sliced your jacket on a ski? smashed a zipper on a rail? no worries, it happens to the best of us. ship us your gear, we can fix anything. we’ll split the cost of repair with you and ask you to cover shipping both ways. most repairs are very inexpensive (cost to you around $10-40 USD) and can be completed within 2 weeks.
for all warranty and repair issues, just shoot us an email at info@firstdropouterwear.com and provide the following:
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-full name and email the order was placed under
- specify the product and if it’s a warranty or repair
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-specific problems with the merchandise including pictures if possible
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-good phone number to reach you
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-address you would like us to ship the merchandise back to
we’ll respond by email with the address to ship to and an RA number for your records. we appreciate your business and want to do everything in our power to keep you coming back!
